At ROBTECH ELECTRONIC, we are committed to providing high-quality industrial automation components backed by reliable warranty coverage. This policy outlines the terms and conditions applicable to all products sold through our company.
Warranty Coverage
All products are covered against manufacturing defects under normal operating conditions, according to the categories below:
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New Equipment: 12-month limited warranty
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Pre-owned Equipment: 6-month limited warranty
Warranty coverage begins from the date of delivery.
Warranty Conditions
To maintain warranty eligibility, all equipment must be:
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Installed according to manufacturer guidelines
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Operated within specified electrical and environmental limits
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Properly grounded and protected against electrical disturbances
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Used in appropriate industrial conditions
Failure to comply with these conditions may void warranty coverage.
Exclusions from Warranty
The warranty does not apply to damages or failures resulting from:
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Incorrect installation or failure to follow technical specifications
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Misuse, negligence, or improper handling
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Unauthorized modifications or alterations
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External physical damage such as impact, scratches, or improper transportation
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Environmental factors including moisture, contamination, or exposure to harmful substances
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Power supply instability, voltage fluctuations, or electrical surges
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Inadequate grounding or improper electrical infrastructure
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Excessive heat, poor ventilation, or unsuitable operating conditions
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Mechanical stress, vibration, or external system failures
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Interference from other electrical equipment
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Operation outside manufacturer-rated limits (load, speed, or current)
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Storage in environments unsuitable for electronic components
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Any unauthorized repair attempts or tampering with internal components
Warranty Process
If you believe your product is defective within the warranty period:
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Contact our support team with order details and a description of the issue
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Our team will review the case and provide instructions
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If approved, the item must be returned for inspection
All warranty claims are subject to technical evaluation before approval.
Limitation of Liability
ROBTECH ELECTRONIC is not responsible for:
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Indirect or consequential damages
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Production losses or downtime
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Installation or removal costs
Warranty coverage is limited strictly to the repair, replacement, or refund of the defective product, at our discretion.
Commitment to Quality
We strive to ensure that every product meets high performance standards. Proper installation, operation, and maintenance are essential to maximize equipment lifespan and performance.
Contact Information
For warranty support, please contact:
ROBTECH ELECTRONIC
6901 NE 184th ln
Kenmore, WA 98028, USA
Phone: +1 (425) 520-1817
Email: sales@robtechservice.com