At ROBTECH ELECTRONIC, we aim to ensure a clear and reliable purchasing experience. This policy outlines the conditions for cancellations, returns, and refunds.
Return Eligibility
Customers may request a return within 30 days of receiving the product, provided that a defect or functional issue is identified.
To qualify for a return:
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The item must remain in its original packaging
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Proof of purchase is required
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The return request must be approved before sending the item back
Order Cancellation Policy
Orders may only be canceled within 24 hours after payment confirmation.
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24-hour limit: Cancellation requests must be submitted within this period
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After 24 hours: Orders cannot be canceled under any circumstances
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Applies to all orders: Including items that have not yet been shipped
Customers are responsible for reviewing all order details before completing the purchase.
Return Process
To initiate a return request, please contact:
Our team will review your request and, if approved, provide:
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Return instructions
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Shipping details
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Return authorization
Returns sent without prior approval will not be accepted.
Refund Process
Once the returned item is received and inspected:
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You will be notified of the approval status
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If approved, the refund will be issued to the original payment method
Please allow additional time for your bank or credit card provider to process the refund.
Important Conditions
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Returns are only accepted for defective or non-functional items
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Unauthorized returns will be refused
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Items must be returned in the same condition as received
Contact Information
ROBTECH ELECTRONIC
6901 NE 184th ln
Kenmore, WA 98028, USA
Phone: +1 (425) 520-1817
Email: sales@robtechservice.com